Corporate Compliance & Legal Framework

ScaleSystems provisions each enterprise tenant into a dedicated virtual database schema at onboarding. Schema boundaries are enforced at the connection layer — no shared tables, no cross-tenant query paths, and no ambient access to neighboring tenant data.

All read and write operations are scoped to the authenticated tenant context. Connection pools, ORM middleware, and Route Handler guards resolve the caller's tenant identifier before any data access occurs, preventing bleed between organizational boundaries.

Schema isolation extends to backups, replication streams, and audit logs. Each tenant's data lifecycle — retention, export, and deletion — is managed independently, satisfying enterprise data residency and segregation requirements.

Enterprise prompts, documents, and operational payloads enter the agent runtime through a zero-retention ingestion pipeline. Inputs are held in ephemeral, in-memory buffers for the duration of a single execution cycle and are purged upon task completion or session termination.

ScaleSystems does not utilize customer-provided data to retrain, fine-tune, or improve foundational language models. Inference is performed against pre-trained model endpoints with strict no-logging policies on raw input content.

Telemetry collected during agent execution is limited to operational metadata — latency, token counts, and error codes — without capturing the substance of enterprise inputs. This architecture ensures proprietary business data remains confidential and non-contributory to any shared model corpus.

Use of the ScaleSystems platform is governed by our Terms of Service, which establish structural liability limitations appropriate to an infrastructure provider. ScaleSystems provides agent orchestration and execution services on an as-is basis, with liability capped to the fees paid during the preceding billing period.

API token guardrails enforce rate limits, throughput ceilings, and anomaly detection thresholds per plan tier. When usage patterns exceed configured parameters — including burst rates, sustained token consumption, or unauthorized endpoint access — the execution engine is automatically frozen to protect platform integrity and neighboring tenants.

Engine freeze events trigger immediate notification to the account administrator. Service restoration requires acknowledgment of the breach event and, where applicable, plan tier adjustment or explicit override approval. Repeated threshold violations may result in permanent suspension under the Terms of Service.